+966 59 039 1000info@skylius.comSun–Thu 9:00–4:30 · Sat 12:00–5:00
Maintenance Contracts

From Pay Per Ticket to a full IT department

Flexible support plans with defined SLAs, sized to your business.

Pay Per TicketOn demand
SLA ContractDefined response
Full IT deptFully outsourced
Sized to your businessExplore plans

Pay Per Ticket Support

Pay only for the support requests you raise. No contract needed.

At a glance
Covers
No contractPer-ticket pricingRemote or on-siteFast responsePrepaid bundles
Options
Single ticket · Bundle of 10 · On-site ticket · Upgrade path
How we work
Raise → Triage → Fix → Confirm → Bill
No one to call

No IT staff for occasional problems. Our fix: A support desk on demand.

See the common problems
Contracts too big

You don't need a full monthly plan. Our fix: Pay only for tickets used.

See the common problems
Slow freelancers

Unreliable response times. Our fix: A team with defined response.

See the common problems
Interactive · ticket vs plan

Pay-per-ticket or monthly plan?

Try the ticket vs plan
Request a consultation

Answer a few quick questions and a Skylius specialist will prepare practical recommendations.

Request a consultation

Need IT help, not a yearly contract?

Pay only for the support requests you raise. Clear per-ticket pricing, fast response and no commitment, ideal for small teams with occasional issues.

No contractPer-ticket pricingRemote or on-siteFast responsePrepaid bundles
Employee on a call at a laptop in an office
 Response in 30 minBusiness hours
Ticket #2207 closedPrinter fixed · 25 min

Sound familiar?

When IT issues pop up.

No one to call

No IT staff for occasional problems.

We fix it: a support desk on demand.

Contracts too big

You don't need a full monthly plan.

We fix it: pay only for tickets used.

Slow freelancers

Unreliable response times.

We fix it: a team with defined response.

No records

Fixes aren't documented.

We fix it: every ticket logged.

What we deliver

Everything included, end to end.

Ticket intake

WhatsApp, email or phone.

Triage

Priority and estimate before work.

Remote fix

Most issues solved remotely.

On-site visit

When hands-on work is needed.

Documentation

Notes on every ticket.

Bundles

Prepaid tickets at lower rates.

Key options & specs

Choose what fits your site.

Occasional issues

Single ticket

Pay as you go.

Regular needs

Bundle of 10

Discounted prepaid tickets.

Hardware problems

On-site ticket

Engineer visit.

Growing teams

Upgrade path

Move to a monthly plan anytime.

Interactive · ticket vs plan

Pay-per-ticket or monthly plan?

Indicative result

Indicative only. Example prices only, for comparison. Contact us for current rates.

Send this on WhatsApp

How we work

A clear process, no surprises.

01

Raise

Send a ticket.

02

Triage

Priority and estimate.

03

Fix

Remote or on-site.

04

Confirm

You approve closure.

05

Bill

Per ticket.

FAQ

Questions about Pay Per Ticket Support.

Have a different question? A specialist will reply on WhatsApp.

Ask on WhatsApp

A close-up of a black circuit board with integrated chips and ribbon cables – Pay Per Ticket Support

We agree response times when you register, and you can see each ticket's status until it's closed.

No. We confirm the rate before work starts and invoice per closed ticket with a clear description.

We note recurring issues and recommend a permanent fix.

No. You pay only for tickets you raise.

One issue, such as a printer, email or PC problem, within a defined time.

Yes, on-site tickets are available.

Yes, anytime.

Pay Per Ticket Support

IT help only when you need it.

Tell us about your site and requirements. We will review them and send a clear, itemised proposal.

Request a consultation →WhatsApp +966 59 039 1000Khobar · serving the Eastern Province and across KSA
Give us a call

Available Sunday–Thursday 9:00 AM–4:30 PM, Saturday 12:00–5:00 PM. Friday closed.

Send us a message

Send your message anytime you want.

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