+966 59 039 1000info@skylius.comSun–Thu 9:00–4:30 · Sat 12:00–5:00
Maintenance Contracts

From Pay Per Ticket to a full IT department

Flexible support plans with defined SLAs, sized to your business.

Pay Per TicketOn demand
SLA ContractDefined response
Full IT deptFully outsourced
Sized to your businessExplore plans

Outsourced IT Department

A complete IT department as a service, including resident engineers.

At a glance
Covers
Resident engineersHelpdeskInfrastructureSecurityIT strategy
Options
Remote-first · Hybrid · Full resident · Multi-site
How we work
Assess → Plan → Transition → Operate → Improve
Expensive hires

Salaries, training and turnover. Our fix: One predictable fee.

See the common problems
Single point of failure

One IT person holds all knowledge. Our fix: A team with documentation.

See the common problems
Limited skills

No one covers security and cloud. Our fix: A full skill set.

See the common problems
Interactive · in-house vs outsourced

Compare in-house vs outsourced IT.

Try the in-house vs outsourced
Request a consultation

Answer a few quick questions and a Skylius specialist will prepare practical recommendations.

Request a consultation

A full IT department without hiring one.

A complete IT department as a service: helpdesk, resident engineers, infrastructure, security, vendors and IT strategy under one agreement.

Resident engineersHelpdeskInfrastructureSecurityIT strategy
Industrial-style office with staff at computers
 Quarterly IT reviewWith management
2 resident engineersPlus backup team

Sound familiar?

Building IT in-house is hard.

Expensive hires

Salaries, training and turnover.

We fix it: one predictable fee.

Single point of failure

One IT person holds all knowledge.

We fix it: a team with documentation.

Limited skills

No one covers security and cloud.

We fix it: a full skill set.

No IT strategy

Technology decisions are reactive.

We fix it: roadmaps and budgets.

What we deliver

Everything included, end to end.

Helpdesk

All users, all channels.

Resident engineers

On-site as needed.

Infrastructure

Network, servers, cloud.

Security

Protection, monitoring and policies.

Vendor management

ISPs, software and hardware vendors.

vCIO

Strategy, budgets and reviews.

Key options & specs

Choose what fits your site.

Smaller firms

Remote-first

Helpdesk plus visits.

Mid-size

Hybrid

Resident engineer part-time.

Larger sites

Full resident

Dedicated on-site team.

Groups

Multi-site

All locations.

Interactive · in-house vs outsourced

Compare in-house vs outsourced IT.

Indicative result

Indicative only. Example figures for comparison. Excludes recruitment, turnover and leave cover.

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How we work

A clear process, no surprises.

01

Assess

Current IT.

02

Plan

Service design.

03

Transition

Knowledge transfer.

04

Operate

Daily IT.

05

Improve

Quarterly reviews.

Brands we work with

Proven platforms, chosen per project.

Microsoft logoFortinet logoDell logoVeeam logoCisco logo
Vendor-neutral. Logos are trademarks of their respective owners.View all brands →

FAQ

Questions about Outsourced IT Department.

Have a different question? A specialist will reply on WhatsApp.

Ask on WhatsApp

Business owner shaking hands with an IT services manager on an outsourced IT agreement – Outsourced IT Department

You keep ownership of systems and credentials, receive regular reports and approve major decisions.

Yes, a named account contact who knows your business.

We prepare a yearly roadmap and budget recommendations with you.

Yes, resident engineers backed by our wider team.

Our vCIO works with your management on roadmaps and budgets.

Typically a few weeks, including documentation.

We can work alongside them or support a transition.

Outsourced IT Department

Your IT department, fully staffed.

Tell us about your site and requirements. We will review them and send a clear, itemised proposal.

Request a consultation →WhatsApp +966 59 039 1000Khobar · serving the Eastern Province and across KSA
Give us a call

Available Sunday–Thursday 9:00 AM–4:30 PM, Saturday 12:00–5:00 PM. Friday closed.

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