Frequently Asked Questions

Yes. Skylius Holding Company, based in Al Khobar, delivers integrated IT and technology & electrical infrastructure: networking and fiber, low-current and security systems (CCTV, access control, fire alarm, plate recognition, PA, BMS), cybersecurity, servers and data centers, software and AI, managed IT and maintenance contracts, technology supply and technical contracting — designed, built, operated and supported as one environment.

The office is at Building 4370, King Abdulaziz Street, Al Khobar 34443, Saudi Arabia. Working hours: Sunday–Thursday 9:00 AM–4:30 PM, Saturday 12:00 PM–5:00 PM, Friday closed. Please book an appointment before visiting.

Skylius is based in Al Khobar and serves Dammam, Dhahran, Jubail and the wider Eastern Province, with projects across the Kingdom on request.

Yes. For most projects in the Eastern Province Skylius visits the site, reviews your needs and sends an itemised proposal with no obligation.

Call or WhatsApp +966 59 039 1000, or email info@skylius.com. During working hours replies on WhatsApp are usually the same day.

Skylius Holding Company in Al Khobar designs, installs and supports low-current and security systems: CCTV surveillance, access control, time attendance, fire alarm, public address and sound, smart gates and barriers, license plate recognition (LPR), smart home, building management systems (BMS) and nurse call systems, across Al Khobar, Dammam, Dhahran, Jubail and the Eastern Province.

It depends on the number and type of cameras, the recording days required and the site. Skylius offers a free site survey and prepares a design and itemised BOQ with no obligation, so you get an exact price for your site.

Yes. We visit, review your drawings and needs, and prepare a design and itemised BOQ. There's no obligation to proceed.

Often, yes. We test what's there, keep what's reliable, and recommend replacing only what limits you, such as old analog cameras or failing recorders.

A villa is typically a few days. Offices and warehouses take one to a few weeks depending on size and how ready the site is. You'll get a schedule with the BOQ.

Yes. We set up secure remote viewing with individual user accounts and permissions, and change all default passwords at handover.

It depends on cameras, resolution and settings. We size storage for your target, commonly around 30 days, and confirm it during testing. Some regulated facilities require specific retention periods.

We design and install fire alarm systems to the approved drawings and applicable requirements, and coordinate testing with your consultant or contractor. Approvals are issued by the authority.

As-built drawings, a device and IP list, test results, labelled cabling, admin credentials, warranty details and basic training for your team.

Yes, for CCTV, access control and other low-current systems (fire alarm systems are not included). Preventive visits, health monitoring and defined response times. You can request a maintenance contract online

Yes. Skylius designs and installs CCTV for villas, offices, warehouses and commercial sites, sets up secure remote viewing on phones, and offers preventive maintenance (cleaning, focus checks, firmware and disk health). Skylius is based in Al Khobar and serves Dammam, Dhahran, Jubail and the wider Eastern Province, with projects across the Kingdom on request.

We review camera placement, lighting and models, then recommend cameras suited to low light and test the view at night before handover.

We configure health alerts for disk and camera failures, and preventive maintenance visits check recording is complete.

Yes, through the manufacturer app with individual accounts and secure settings, not shared default passwords.

It depends on your sector and any applicable regulations. Many businesses keep 30 days or more. We size storage to the requirement.

Yes, securely through the manufacturer's app or VMS client, without exposing recorders directly to the internet.

Yes. We can replace it with IP or use hybrid recorders to reuse working cameras during transition.

Yes. Preventive maintenance covers cleaning, focus checks, firmware and disk health.

Skylius Holding Company provides network design and implementation, structured cabling, fiber optic solutions, wireless networks, point-to-point wireless links, VPN and branch connectivity, server room setup, servers and storage, IP telephony and PBX, and network cabinets and racks. Skylius is based in Al Khobar and serves Dammam, Dhahran, Jubail and the wider Eastern Province, with projects across the Kingdom on request.

Often, yes. We start with a survey. Sometimes better AP placement, channel planning and firmware updates fix most issues. We only recommend new hardware where it's the bottleneck.

We plan cut-overs out of hours or in phases, prepare configs in advance, and keep a rollback plan so downtime is minimal and scheduled.

If an outage stops sales, operations or calls, then yes. A second ISP or a 5G backup with automatic failover is usually far cheaper than a day offline.

You do. At handover you receive the network diagram, IP/VLAN plan, device list and admin credentials in a password vault, and we keep it updated under support.

Yes. Site-to-site VPN or SD-WAN between locations, with central policies, failover and visibility of each link.

Yes. File and application servers, virtualisation, NAS storage, and backups following the 3-2-1 approach, including restore tests.

Alerts when a link, switch, AP, firewall or backup fails, plus capacity trends and firmware and licence tracking, so problems are caught before users notice.

Yes. We're vendor-neutral and work with most major networking platforms. We'll advise where standardising would make support easier.

Yes. Skylius in Al Khobar offers NCA cybersecurity controls compliance (ECC and CCC gap assessment, policies, technical controls and evidence), Aramco CCC certification readiness under SACS-210, and ISO/IEC 27001 readiness, alongside firewall and UTM, endpoint protection, email security, backup and disaster recovery, DLP, network hardening, security monitoring, vulnerability assessment and patch management.

Yes. Most attacks are automated and opportunistic, and smaller companies are often easier targets. The good news is that a few basics (MFA, patching, EDR and tested backups) stop most of them.

Usually not on its own. Modern attacks often avoid signature-based antivirus. EDR with someone responding to alerts gives far better protection.

Yes. We review the backup jobs and retention, then run a test restore of selected data or a virtual machine into an isolated environment.

We run practical gap assessments against common controls and implement the technical measures. For legal interpretation we work alongside your legal adviser.

Call or WhatsApp us straight away. We help isolate affected devices, assess the scope, restore from clean backups and harden the environment to prevent a repeat.

Modern EDR is lightweight. We tune policies and exclusions so protection doesn't get in the way of daily work.

Yes. Monitoring, patching, licence tracking and a monthly report can be part of a support contract with defined response times.

Start with the basics that stop most common attacks: multi-factor authentication, patching, tested backups and email filtering. We give you a prioritised plan and add more as your budget allows.

Skylius offers pay-per-ticket support, remote and on-site IT support, small business and SME maintenance contracts, nonprofit IT support plans, co-managed IT, an outsourced IT department, preventive maintenance and SLA-based support. Remote support covers all of KSA, with on-site visits in the Eastern Province.

Yes. Pay-per-ticket support is available for remote and on-site requests. Many clients move to a plan once they see the value of preventive maintenance.

Mainly by the number of users, devices, servers and sites, plus the hours of cover and response targets you need. We size the plan after a short audit.

Yes. Remote support covers all of KSA, with on-site visits in the Eastern Province and scheduled visits to other cities as agreed.

Yes. Co-managed IT is designed for that. We add helpdesk capacity, specialists, monitoring and holiday cover while your IT person stays in control.

Out-of-hours and 24/7 cover for critical incidents can be included in the SLA, with monitoring alerts going straight to the on-call engineer.

Yes. We have nonprofit IT support plans tailored to charities and associations.

Contracts are typically annual, with clear exit terms. Documentation and passwords always remain yours. We've been let down by slow IT support before. Response times are agreed in writing, every request is tracked as a ticket you can follow, and you receive regular reports on how quickly issues were handled.

Skylius provides server assessment and sizing, installation and configuration, Windows Server and Active Directory, Linux servers, virtualization, high availability and clustering, enterprise storage, data center design and build, cloud and hybrid cloud, migration and upgrade, monitoring and maintenance, and server repair and emergency recovery. Skylius is based in Al Khobar and serves Dammam, Dhahran, Jubail and the wider Eastern Province, with projects across the Kingdom on request.

An older server is not automatically a replacement. The answer depends on support status, performance headroom and how critical it is.

Virtualisation separates workloads from hardware, so you run fewer boxes and recover faster.

Not necessarily today, but you should have a plan. We check support status, health and capacity, then recommend whether to keep, refresh or replace it, and when.

Yes. Most of our server work is for small and mid-sized businesses. We scale every recommendation to your size and budget.

Yes. We start with discovery and documentation, secure admin access properly and stabilise things before suggesting any changes.

Yes. We are vendor-neutral and work with the major server brands, choosing what suits each project.

Rarely everything. We assess each workload and recommend the best place for it, which is often a hybrid of local servers and cloud services.

With a monitoring and support plan, alerts reach our engineers, who act according to the agreed SLA, remotely or on site.

We are based in Khobar and serve the Eastern Province and clients across KSA, combining remote support with site visits.

Send us a message or request a consultation. We usually begin with a short call and a review of your current servers. Servers, Data Center & Cloud

Yes. Skylius builds websites, e-commerce, ERP systems, workflow automation, web and mobile applications, databases and customer/employee portals — bilingual by default with proper RTL layouts — and offers website maintenance plans.

Yes. Domains, hosting, app store accounts, source code and data belong to you, and we document how everything fits together.

Yes. Bilingual by default, with proper RTL layouts, Arabic typography and content structured for both languages.

Usually, yes. We start with a code and security review, document what exists, then stabilise it before adding features.

We implement and integrate ERP or POS systems that support ZATCA Phase 2 e-invoicing and help test the integration.

A fixed scope per phase, demos every one to two weeks, and a shared board showing progress and open decisions.

We offer maintenance plans covering updates, backups, monitoring, security patches and a monthly allowance for small changes.

We agree scope and milestones up front, show progress on a staging version for your approval at each stage, and put any change request in writing with its cost before work starts. We're worried we'll be stuck if a developer leaves. Code is documented and kept in a repository you have access to, and the handover includes credentials and technical notes so another team can continue.

Skylius in Al Khobar offers AI strategy and readiness, AI chatbots and virtual assistants, AI agents and process automation, document AI and OCR, AI video analytics, predictive analytics and BI, generative AI for business, Microsoft Copilot and 365 AI, custom AI models and integration, and AI security and governance.

With a short readiness review or one focused use case. We help you pick the task with the clearest, measurable benefit.

We use enterprise platforms with data controls, limit access to what each use case needs and agree hosting with you up front.

Yes. Assistants, document AI and generated content are tested in Arabic and English, including mixed text.

Our focus is removing repetitive work so your team can spend time on customers, exceptions and decisions.

Yes. Integration with the systems you already use is central to every project.

Every pilot starts with a baseline and KPIs, so results are measured, not assumed.

We ground answers in approved content, add human review where it matters and log every action.

We offer managed AI support: monitoring, updates, tuning and monthly reviews.

Yes. Skylius provides general construction works, civil works, electromechanical infrastructure, water and sewage networks, pump stations, site preparation, electrical works, technical fit-out works, and project handover and testing.

Yes. That's the point: civil, electrical, electromechanical and low-current works under one programme, so interfaces are coordinated, not argued over.

Yes. We build to the approved design and specifications, raise technical queries early, and propose value engineering only with your approval.

Yes. We do network construction and connections, and pump stations including the electrical, MCC and control works, tested before handover.

Weekly progress reports with photos, a look-ahead programme, open issues and hold-point status, plus site meetings at agreed intervals.

As-built drawings, test and commissioning sheets, O&M manuals, warranties, spare parts lists and training records.

Yes. We phase works, schedule noisy or shutdown activities out of hours, and agree safety and access rules with your facility team. We're worried delays will push back our opening date. We work to an agreed programme, report progress weekly and flag risks early, so decisions are made before they cause delays.

Defects are handled under the defects liability terms in your contract. The handover pack lists contacts, and we attend to reported defects.

Skylius supplies computers and laptops, servers and workstations, network equipment, printers and scanners, storage, software licenses, CCTV and security devices, UPS and power solutions and IT accessories, with technology procurement consultation through a multi-vendor approach.

Yes. We source through authorised channels and provide genuine products with manufacturer warranty, and we handle warranty claims for you.

Yes. Windows setup or imaging, Microsoft 365 / Intune enrolment, security software, asset tagging and testing, so devices are ready on arrival.

Yes. We track renewal dates for Microsoft 365, security, backup and business software, and remind you before they expire.

Yes. We work to your standard models where possible and advise like-for-like alternatives when models change.

Yes. We deliver across KSA. Installation outside the Eastern Province is scheduled as agreed.

We can arrange secure data wiping and responsible disposal or trade-in, with a certificate for your records. We're worried about receiving fake or grey-market products. We supply through authorised channels and provide invoices and warranty details with every order.

Usually two to three distinct concepts for a new brand, then refinement rounds on the chosen direction. The exact number is agreed in the brief.

Yes. We design bilingual identities, profiles and materials with proper Arabic typography and RTL layouts.

You do. On final payment you receive the master files and full usage rights for the approved designs.

Yes. A refresh modernises proportions, colours and typography while keeping the elements clients already recognise.

We prepare print-ready artwork and can coordinate printing and signage production through trusted suppliers, quoted separately.

Yes. Our digital team builds bilingual websites that apply your new identity consistently.

We start with a clear brief, present concepts for your feedback and refine through agreed revision rounds, so you approve each stage before the final files.

Yes. We create brand guidelines and ready-to-use templates so every item, from documents to signage, looks consistent.

We start by measuring, so every call, form and WhatsApp click is counted. Then we agree goals with you and report results monthly in plain language, so you always see what your budget is doing. We don't have time to manage marketing ourselves. That's the point of one team. We plan, create, run and report, and only need you for short approvals and key decisions.

Yes. Keywords, copy, ads and designs are prepared in both languages by native writers.

You do. Ad accounts, analytics and content are set up in your company name, with access for our team.

No. Ad spend is paid directly to the platforms from your account. Our management, content and creative are quoted separately and clearly.

No honest provider can guarantee rankings. We focus on what we control and report progress transparently.

Yes. Much of our experience is B2B: contracting, technology, services and industrial companies.

Yes. Our digital team builds and maintains websites, so marketing and website work stay aligned.